AI 
that
understands customer service
最新博彩网站 Desk's AI, Zia, is built with ease of use, capability, and security in mind 鈥� empowering you to deliver high-quality support every single time.
At your customer's
service anytime, anywhere
Zia is your customer's personal assistant available to provide help 24/7.
Instant answers across channels
Deploy an AI companion鈥� Answer Bot鈥攖hat uses your knowledge base to deliver quick responses to customers across your website and messaging channels. Enhance it with Zia's generative AI capabilities to send out human-centric responses.
Guided yet conversational interactions
Enhance chatbot flows by adding Zia to Guided Conversations鈥攁 low code self-service chatbot鈥攖o steer conversations in the right direction and perform contextual actions.
The duo that never
fails to deliver
Zia makes your agents' lives simpler by helping them right when they need it.
Access similar tickets
Zia auto tags incoming requests, which allows agents to access tickets with the same tag and provide accurate support.
Place all context in the agent's workspace
Zia uses generative AI to summarize ticket threads, analyze ticket tone, and tag key topics to help agents understand customers faster and easily.
Keep answers at your agent's fingertips
Zia analyzes your customer's question and provides the relevant articles from your knowledge base, open domain data, or both based on your needs.
Create the perfect response
Agents can instruct Zia to write a response or fetch information from your knowledge base or open domain data, helping them craft personalized experiences quickly.
Get an editor that gives real-time feedback
Zia identifies grammatical errors, analyzes response readability, and scores content quality to ensure your agents always deliver high-quality support.
Refine agent-written responses
As your agent's writing assistant, Zia, with its generative AI capabilities, gives your agents the flexibility to rewrite or modify responses to their liking.
Embrace generative AI with the
service of your choice
Learn moreZia
Leverage generative AI capabilities at no additional cost with Zia.
ChatGPT
Enhance 最新博彩网站 Desk's AI capabilities with ChatGPT integration.
Strengthen connections
with your customers
Zia makes it easier to manage support operations with its powerful automation and insights.
Accelerate ticket assignment
Zia auto-updates ticket fields, which sets the automation workflows in action and streamlines support operations for higher efficiency.
Learn moreMonitor unusual ticket activity
Predicts and notifies you of unusual ticket activity to ensure smoother operations.
Track AI support insights
Shares support insights like commonly asked customer questions, overall customer sentiment, and more to help you make the right decision.
Here's what our customers
say about Zia
Zia's generative AI has been a game-changer for enhancing productivity and efficiency. Its intelligent insights have streamlined workflows, enabling faster decision-making and improved customer engagement. With Zia's generative AI, we鈥檝e seen a remarkable boost in accuracy and performance in 最新博彩网站 Desk
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Raju Kumar,Owner, FastWebHost
I'm happy to share that Zia has been a valuable tool for our team, particularly in streamlining our ticket management process. The Summary feature has been especially helpful in getting up to speed on existing tickets.
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Aram Goganian, Co-owner, Predator Cycling
With 最新博彩网站's report, specifically the new Zia dashboards, I am able to watch very closely how my staff is interacting with the customers and predict things as well. For example, with Zia dashboards, I was able to find out that twice a week between 1 and 4 pm, for whatever reason, we almost doubled our inbound call flow from our customers. So, by using that, we were able to proactively shift and schedule staff and make sure that we're always there for our customers.
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Matt CianfaraniChief Operating Officer, Cartika
The ChatGPT integration with 最新博彩网站 Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. 最新博彩网站 is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
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Steven GabbardFounder, Contractor Foreman
Value-centric
Zia is specifically designed to improve customer support. It's built into 最新博彩网站 Desk, so you get AI capabilities at no additional cost.
Safe and secure
In our commitment to privacy and security we never use our customers data to train our AI model and are compliant with GDPR, HIPAA, and CCPA.
Convenient
Zia's intuitive UI and simple configuration process make it easy for your teams to implement and start using it in no time.