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Have you ever worried about the customers you mayÌýbe losing in your off-hours?

What would it be like if you could hire someone to take care of your website leads 24/7/365?ÌýAnd not even have to pay them?

Here’s aÌýlittle tale for you:

Ella isÌýtrying toÌýfind out if she can get last-minute suppliesÌýforÌýaÌýparty she’s throwing tomorrow. SheÌýstarts at a siteÌýcalled ABCÌýCorp,Ìýbut the support is unavailableÌýbecause of the odd timeÌýof day.ÌýSheÌýtries another site,ÌýZylker. Relieved to see live chat available, she keys in her details and begins the chat. Chloe, a bot, greets her and assures her that she’s guaranteed a 24-hour delivery for any location within the United States. Ella places her order for the items and makes a mental note of Zylker—her future go-to store for party orders.

Which of these businesses would you like to be?

That’s exactly whyÌý ·É¾±³Ù³óÌý.

Chloe,ÌýtheÌýSundown bot,Ìýworks for you when you’re asleep, when you’re busy handling multiple customers, when new customers ask commonÌýquestions, and when there are repetitive tasks toÌýdo. She’s an expert at understanding agent-customer interactions once she’s been fed with past chats. Built with machine learning, natural language processing (NLP), and graph algorithms, Chloe gets better with every interaction. It’s also possible to trainÌýher byÌý pairs.

What can Chloe do for you?

Handle level-1 customer support, salesÌýinquiries and FAQs

Chloe can answer simple questions from customers regarding sales and support. Repetitive tasks, like answeringÌýcommon questionsÌýfrom new customers,Ìýlow-value support and sales inquiries can be completely automated, thus ensuring timely resolution of support requests. This also means agents have more time to deal with important cases.ÌýIf agents are online, customers can always choose to connect with them at any pointÌýin their conversation with Chloe. If agents are offline,Ìýcustomers can leave a message after talking to Chloe.

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Provide insights into customer sentiment

What’s most interesting about Chloe is that she engages in conversations by identifying the context, sentiment, and intent ofÌýthe customer.ÌýThis helps her learn which of her responses elicits a more positive reaction fromÌýcustomers—constantly improving the quality of her service.

Improve agent performance and customer satisfaction

Chloe also helps agents when they’re chatting with a customer, by providing relevant optionsÌýto answer aÌýquestion (somewhat like yourÌýGoogleÌýAssistant). The agent can choose a suitable reply in a flash. TheÌýchoices made by agents further facilitate Chloe’sÌýself-learning—improving her future interactions with customers, and her reply suggestions to agents.

Got hundreds of visitors asking questions? Relax, Chloe can handle any numberÌýsimultaneously. Instead of being scared of sudden traffic surges, youÌýnowÌýcan celebrate them.

Meet Chloe now.

To commemorate this new integration, Sundown AI is offering an exciting promotion for new Chloe and ×îв©²ÊÍøÕ¾ SalesIQ users. The promotion allows unlimited Chloe usage within SalesIQ for 1 month, however other conditions apply. You can learn more about this promotion atÌý.