A major technical mishap involving a CrowdStrike update has led to widespread Windows crashes and the dreaded blue screen of death (BSOD). While not a cyberattack, this glitch has had a massive global impact that's disrupted sectors from airlines and hospitals to banks, major media outlets, and emergency services. In this article, we'll explain how ×îв©²ÊÍøÕ¾ Assist customers who have configured their device for unattended access can instantly resolve the crisis.
What actually happened?
On July 19, 2024, an update to CrowdStrike’s Falcon Sensor software introduced a faulty driver, causing Windows systems to crash and display the BSOD. CrowdStrike engineers have identified the root cause as a defective content update, not a security breach. However, it remains a serious issue. Despite efforts to retract the update, many systems are stuck in reboot loops that require manual intervention to resolve.
CrowdStrike's advice and recommendations
CrowdStrike has issued , including fixes for individual systems and steps for public cloud environments.
×îв©²ÊÍøÕ¾ Assist's solutions for crisis management
In recognition of the urgent situation facing users and organizations affected by this issue, our team decided to highlight how ×îв©²ÊÍøÕ¾ Assist's robust remote support and unattended access tools can be used to help manage this crisis effectively.
Here is how we can help:
Remote assistance
Safe mode reboot instructions
Guiding users to reboot into Safe Mode with Networking is crucial for establishing a remote connection and applying the necessary fixes. Here’s how to reboot a Windows device into Safe Mode with Networking:
Restart your computer.
At the lock or sign-in screen, press and hold the Shift key, click the Power button, and select Restart.
A blue screen with three options will appear. Choose Troubleshoot.
On the Troubleshoot screen, select Advanced Options.
Choose Startup Settings.
Click Restart.
Upon restart, press 5 or F5 to enter Safe Mode with Networking.
Remote control for fix implementation
Once in safe mode with networking, ×îв©²ÊÍøÕ¾ Assist allows you to take control of the affected machine remotely, enabling you to apply necessary fixes without an on-site visit. You can also create and upload scripts via the ×îв©²ÊÍøÕ¾ Assist toolbox to automate this process.
Removing faulty drivers
According to CrowdStrike’s workaround, users must navigate to "C:\Windows\System32\drivers\CrowdStrike" and delete the faulty driver file named "C-00000291*.sys". ×îв©²ÊÍøÕ¾ Assist makes this process straightforward.
Real-time mobile support
If providing remote access via Safe Mode with Networking is not feasible, ×îв©²ÊÍøÕ¾ Assist’s mobile support feature allows technicians to visually guide users through troubleshooting steps using live streaming from their mobile devices.
Why ×îв©²ÊÍøÕ¾ Assist?
The recent CrowdStrike outage serves as a reminder of the challenges organizations face in maintaining system stability and reliability. A tool like ×îв©²ÊÍøÕ¾ Assist is invaluable for managing such incidents because it offers rapid response, effective troubleshooting, and robust support capabilities. By integrating ×îв©²ÊÍøÕ¾ Assist into your IT support strategy, your organizations can better navigate outages and minimize disruption to their critical operations.
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