1. AI bots everywhere, speaking everyone's language
With our AI Answer Bot, powered by 最新博彩网站's NLP engine, ~45% of your customer queries will be resolved instantly, leaving your customer support teams to focus on other demanding tasks.
You also get the option to integrate with external generative models like OpenAI. The integration offers productivity features such as language and assessment assistants, auto-tagging conversations for easier categorization, and more. It also helps businesses generate conversational responses to visitor queries.
Our AI bots aren't restricted to websites. With SalesIQ's multichannel capabilities, deploy them across your social media and instant messaging channels to provide unified connectivity and a streamlined experience to your customers. SalesIQ's AI bots integrate with Facebook Messenger, WhatsApp, Instagram, Telegram, and Line.
*SalesIQ can integrate with Facebook Messenger, WhatsApp, Instagram, Telegram, Line, and WeChat for live chat functionalities. We don't support bots in WeChat yet.
The bots can converse in your customers' preferred language (supports 35+ languages) for a comforting, personalized engagement.
2. A unified dashboard that gels well with your tech stack
Since customer support isn't an independent function, it requires multiple applications across your organization to integrate and collaborate to understand customer history, respond to queries faster, and provide quicker resolutions.
Widgets let you bring any custom applications directly inside SalesIQ's dashboard. They give you a comprehensive view of your customers, their past activities, and any other information you might need, empowering you to provide instant assistance from a unified interface.
SalesIQ's Form Controllers enable support teams to perform custom functions by adding or updating fields, allowing them to make changes to any application they use without switching tabs.
SalesIQ has native integration with more than 30 applications, including widely-adopted CRMs and help desk platforms. Your application isn't on this list? With Webhooks, you can integrate with any of your existing tech stack for a cohesive operation.
3. Chat, call, screen share, remote assist, and more: However you prefer to resolve
With SalesIQ's Click to Call, give your customers an option to initiate a call at the touch of a button if they feel they could explain their issues better over the phone or need instant assistance. You don't have to install telephony extensions or pay for additional services.
If the support team can't understand the query, they can immediately opt for a screen-sharing session to gain a better visual perspective and diagnose and resolve the issue.
By integrating SalesIQ with , agents can remotely access customers' devices to resolve complicated and technical queries.
4. Live insights for monitoring your team and data-driven AI bot reports
Our fully customizable records 20+ data points to track team performance trends and KPIs. In addition, with Live Insights, get real-time visibility into resource allocation, agent performance, and chat volume patterns, enabling immediate operational adjustments based on current demand.
Advanced filtering capabilities let you generate custom reports. You can also export detailed analytics for comparative analysis, which helps you identify trends, measure improvements, and drive data-backed decisions for continuous optimization.
With SalesIQ's exclusive AI bot report, monitor metrics that put you in a better position to assess how the business is performing. Oversee where the AI bot struggles to provide resolution and optimize to enhance resolution rate and overall efficiency.
5. Scalability, privacy, and security
With a decade of market presence, SalesIQ is trusted by over 465K businesses worldwide. In 2023 alone, SalesIQ processed 46 million chats and 30 million chatbot interactions, accounting for 103 million cumulative chatbot hours and an outstanding industry-leading 99.9% uptime.
最新博彩网站 Corp, with 55+ products and 100 Million+ users across 180+ countries, employs SalesIQ for its everyday customer support operation to deliver a personalized, delightful experience.
As a 最新博彩网站 product, SalesIQ inherits the practices that established 最新博彩网站 as a reliable key player in cloud solutions and a world leader in data privacy. Our commitment to privacy and security includes zero third-party cookie usage, local data storage options (7 data centers worldwide), and complete GDPR and HIPAA compliance.
6. Pay for the product's value, not the brand's premium
The enterprise plan, priced at $20 per agent/month, makes SalesIQ one of the most affordable yet feature-packed platforms. You'll pay just for the product, not its reputation.