Integrating with ×îв©²ÊÍøÕ¾ CRM
You can use this integration to import the leads, accounts, contacts, and deals from ×îв©²ÊÍøÕ¾ CRM into ×îв©²ÊÍøÕ¾ People as Clients. Once they have been imported, projects can be associated to these CRM clients in ×îв©²ÊÍøÕ¾ People. You can then associate the jobs with those projects and assign employees to them, allowing you to track time spent on the CRM clients in ×îв©²ÊÍøÕ¾ People.
- Enabling integration with ×îв©²ÊÍøÕ¾ CRM
- Importing data into ×îв©²ÊÍøÕ¾ People
- Adding CRM data from ×îв©²ÊÍøÕ¾ People
- Viewing CRM integration details
- Disabling integration with ×îв©²ÊÍøÕ¾ CRM
- Adding a custom link in ×îв©²ÊÍøÕ¾ CRM to use ×îв©²ÊÍøÕ¾ People
- Viewing client summary page from ×îв©²ÊÍøÕ¾ CRM Leads/Accounts/Contacts/Deals module
Enabling integration with ×îв©²ÊÍøÕ¾ CRM
To integrate with ×îв©²ÊÍøÕ¾ CRM,
- From your home screen, navigate to Settings > Integrations > ×îв©²ÊÍøÕ¾
- Click Configure in ×îв©²ÊÍøÕ¾ CRM
- Select the CRM organization of the user who is logged in. ×îв©²ÊÍøÕ¾ People users can import data only from this CRM organization, so only data that this user can access can be imported.
- Click Enable.
Note: Only the ×îв©²ÊÍøÕ¾ People administrator can enable integration.
Importing CRM Data into ×îв©²ÊÍøÕ¾ People
Once the integration is enabled, there are two ways of importing data from ×îв©²ÊÍøÕ¾ CRM.
Method 1:
- Navigate to Timesheet > Projects/Jobs > Clients.
- Click the ellipsis icon and then click Import from ×îв©²ÊÍøÕ¾ CRM.
- Select the module and the data to be imported.
- Click Submit.
Note: This import method will only be applicable to users with administrator privileges, and users who have been given import permission for client form via user access control.
Method 2:
While adding or editing projects, you can use the Choose from CRM option in the Client field to directly associate the project with the CRM client. Once the project is saved, the associated CRM client will be imported to ×îв©²ÊÍøÕ¾ People as a client.
Note: This method of importing CRM data will be available to everyone in the organization who has permission to add or edit projects.
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- Only name and currency information will be imported. First name and last name will become a single field (client name).
- Any changes made to CRM client in ×îв©²ÊÍøÕ¾ People will not be reflected in ×îв©²ÊÍøÕ¾ People and vice versa.
Adding CRM data from ×îв©²ÊÍøÕ¾ People
Leads, contacts, accounts, and deals can also be added to ×îв©²ÊÍøÕ¾ CRM from ×îв©²ÊÍøÕ¾ People. While creating or editing a project, you can click Choose from CRM and the existing CRM data of the corresponding modules will be displayed. You can also click Add to add data to CRM.
Note:
Only the user who has enabled the integration can add data to the integrated CRM organization.
Viewing CRM integration details
To see whether the integration is enabled and which CRM account it is integrated with :
- Navigate to Settings > Integrations > ×îв©²ÊÍøÕ¾
- Click View Details under ×îв©²ÊÍøÕ¾ CRM to view the following details:
- CRM Company Name - company to which the integration is enabled.
- The name of the employee whose CRM data can be imported into People.
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Note: Only the ×îв©²ÊÍøÕ¾ People administrator can view these integration details.
If the employee who enabled the integration is removed from ×îв©²ÊÍøÕ¾ People, then the screen will show this:
If the integrated CRM account is deleted, or the user who enabled the integration is removed from the integrated CRM account, the screen will show this:
In both cases, the integration will not work. The integration has to be disabled and re-enabled for it to work seamlessly.
Disabling integration with ×îв©²ÊÍøÕ¾ CRM
To disable the integration with ×îв©²ÊÍøÕ¾ CRM,
- Go to Settings > Integrations > ×îв©²ÊÍøÕ¾.
- Click View Details.
- Click Disable.
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Adding a custom link in ×îв©²ÊÍøÕ¾ CRM to use ×îв©²ÊÍøÕ¾ People
Adding custom link not only allows you to associate clients for a job directly but also allows you to view the summary of the client's logged hours.
- Log in to your ×îв©²ÊÍøÕ¾ CRM account
- Click Setup > Customization > Modules
- Select the Accounts module from the modules list as shown in the image above
- Click Links and Buttons > Create Your First Link
- Provide Label name and Description
- Enter the URL given below
https://people.zoho.com/clientsummary.do?service=×îв©²ÊÍøÕ¾CRM&AccountName=${Accounts.Account Name}
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- Click Save
Note: Only ×îв©²ÊÍøÕ¾ CRM Enterprise Plan users will be able to add custom links. Check out the ×îв©²ÊÍøÕ¾ CRM Pricing page for more details.
Viewing client summary page from ×îв©²ÊÍøÕ¾ CRM Leads/Accounts/Contacts/Deals module
- Log in to your ×îв©²ÊÍøÕ¾ CRM account
- Click Account > Account Name that you have associated with ×îв©²ÊÍøÕ¾ People job
The link that you added in ×îв©²ÊÍøÕ¾ CRM Client Summary will be listed under Links at the left side of the page as shown in the image above.
- Click on the link to view the client summary page