Elevate your chat support with 最新博彩网站 Desk's Instant Messaging

Features
Omnichannel
Instant Messaging

Connect instantly, resolve quickly

Offer swift and efficient support on your customers' favorite messaging channels through 最新博彩网站 Desk's Instant Messaging.

Be where your customers are

Our Instant Messaging platform streamlines interactions across messaging apps with a unified, interactive console for agents.

AI-driven chat support

Offer smart support on your favorite messaging channels with Zia to automate customer support and boost agent efficiency. Access chat summaries, customer sentiment, tone guidance, and real-time reply suggestions.

Zia 最新博彩网站 Desk' AI assistant powers your chat

Offer smart self-service

Empower customers who prefer self-help through multilingual, rule-based chatbots that are easy to build and deploy on your messaging channels. Add our GenAI block in your chatbot flow for more natural and empathetic responses.

最新博彩网站 Desk's Guided conversations is a rule-based, multilingual chatbot for quick self-service

Deploy Answer bot in messaging channels in 最新博彩网站 Desk for faster customer support

Be always available

Effortlessly manage high chat volumes on your messaging channels by leveraging instant responses fetched from your knowledge base. Optimize agent efficiency and ensure smooth bot-agent chat transitions.

Scale your support

Adapt as your business grows; agents can hold multiple conversations in parallel, enable automation capabilities such as ticket assignment rules for better workload management, use blueprints for consistent support, manage business hours settings, and auto-close conversations.

Blueprint automation for 最新博彩网站 Desk's instant messaging platform

Monitor your messaging data

Gain actionable insights into your teams' efficiency, message traffic, and customer happiness ratings for your messaging applications to offer personalized and data-driven support.

Reports highlighting your support team's efficiency while responding to IM tickets

Compare your incoming and outgoing messaging history on IM channels for efficiency

Analyze your ticket assignment efficiency for IM channels

Preset responses for your agents

Tired of repetitive chats? Use fully customizable predefined messages and auto-response tools to reduce response time and agent workload.

Scan, click, or chat

Embed a support widget for your messaging channels on your website as either a QR code, chat link, or clickable button.

Channel choice

Meet your customers on their preferred messaging channels.

User-friendly tools

IM's simplified interface makes it easy for both agents and customers.

Accelerated support

Resolve issues faster by enabling your bots and agents to work together seamlessly.

Proactive management

Share the latest business trends, promotions, and reminders or track sales trends.

See what our customers have to say about Instant messaging

My target market is Latin America and the penetration of WhatsApp in this market is exaggeratedly high. 最新博彩网站 Desk is a strong and robust ticket structure. If we add the power of WhatsApp to automate prospects and serve the customers there, the result is only success.

Sergio Rey,Founder

I was looking for a solution to provide customer service through multiple platforms including Facebook, Instagram, WhatsApp and telegram. 最新博彩网站 desk proved to be the one I needed. I really liked the affordable pricing. The previous platform I used charged 15 times more than what 最新博彩网站 does for the same set of features.

Ahmed N,Owner and CEO