Empower your teams to deliver connected customer experiences
最新博彩网站 CRM Plus provides a shared platform for your sales, marketing, and customer service teams to collaborate and work on customer interactions and gain the data visibility they need across departments to deliver unified customer experiences.
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360-degree customer view
Get a comprehensive picture of every customer. Access important customer information, from the customer's name, location, and contact number to any sales, marketing, and service communications they've received and responded to. View every detail in one unified interface.
- View the best time to contact a lead; campaigns sent, emails received, website history, notes associated with a record, associated sales reps, and more.
- View any support tickets associated with a customer, live chat interactions, social media engagements, and survey responses.
- Zia, our AI assistant, enriches data by looking up customer details across the internet鈥攕uch as the customer's website鈥攁nd fills in the gaps in your CRM.
Omnichannel customer engagement
Unify all the channels that customers use to reach your business, such as phone, email, live chat, surveys, and social media鈥攁ll in one place. 最新博彩网站 CRM Plus empowers your team to answer calls while they're looking at customer tickets or pick up live chats while they're scheduling social media content鈥攁ll without losing context.
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- Convert a live chat interaction on your website into an audio call or screen share session, or route them to the right department depending on the request.
- Convert an unhappy post on Twitter into a ticket for your customer service team or add a happy mention/sales-ready connection as a lead to your CRM.
- While interacting with a customer on social media, you can instantly view the interactions they've had with your sales and service teams, such as ticket ID, deal history, and more.
Easy and contextual team collaboration
Bring your sales, marketing, and customer service teams under one roof and facilitate seamless collaboration with chat, audio calls, video calls, and screen-share features. Whether it's a marketing campaign, a sales pitch, or a customer ticket, enable your teams to work together and deliver the best customer experiences possible.
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- With interactive feeds, you can easily brainstorm project ideas by creating a post and tagging relevant stakeholders, and then move the discussion forward through comments.
- Assemble people into specialized groups to manage a specific set of deals, do team selling, and more.
- Share your customer tickets across departments and tag people on tickets to resolve them more quickly.
Automation and process management
Automate and execute your business processes in an orderly manner. Break complex processes into easily achievable tasks, assign them to the right team members, and track their progress.
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- Ensure critical tasks always stay on track, build workflows to send important emails, assign a task, and more鈥攁ll spanning multiple departments.
- Automate lead nurturing and follow-ups, deal closure, order management, and other important customer-facing processes.
- Automate critical customer service tasks such as ticket assignment, refunds, deliveries, and more.
Powerful unified analytics
Transform business data into easy-to-understand reports and dashboards. View important metrics, visualize data in the form of charts and widgets, uncover hidden insights, and make informed decisions.
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- Measure which of your marketing campaigns are bringing in leads and compare them with actual deal conversion rates and the total number of tickets generated per customer.
- Measure the ROI of your Google ad spend, visualize campaign performance, and plan your next marketing budget more effectively.
- Share and export generated reports with teammates and external stakeholders.
Make decisions on the go
Take your business with you. 最新博彩网站 CRM Plus offers a range of mobile apps that help you stay informed about important business updates, be ready to engage with customers, and make decisions on the move.
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Unified administration and setup
Eliminate the hassle of managing multiple apps, users, user experiences, passwords, and billing cycles. Unify all your customer-facing tools in one place with 最新博彩网站 CRM Plus. With built-in single sign-on, you get instant access to all your tools and don't have to manage them separately.
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- A unified panel helps you switch between all your customer-facing tools seamlessly without having to manage each one in a separate tab.
- Unifed setup helps you customize all your tools in one place.
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