unified customer experience platform Archives - ��²��վ Blog

The pillars of unification that power ��²��վ's CX platform

Venkat Palaniappan — Fri, 29 Oct 2021 09:08:57 +0000

Customers' needs are changing every day and it's more important than ever for brands to keep up with these evolving needs and provide users with unified experiences. But only a handful of brands are able to provide a truly unified experience. If you look closely at how they are able to do this, it's always because their customer-centric approach...

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Continue providing a comprehensive customer experience while going remote

Venkat Palaniappan — Fri, 15 May 2020 04:12:00 +0000

Businesses are always finding different ways to approach the market, reach out to customers, monitor the capacity and function of their teams and, most importantly, adapt to ever-changing conditions. Keeping this in mind, we at ��²��վ are working rigorously to assist you with the right set of tools that can help you cope with this...

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Run service processes right from your help desk, with Blueprint

Chinmayee Mishra — Mon, 10 Dec 2018 05:21:00 +0000

Simply put, a process is a set of actions performed in a sequence based on context. Each of these actions has an outcome that becomes the input for the next action in the sequence.Processes in customer service are put in place to bring consistency, improve efficiency and help the organization manage scale. But they're often faced with practical...

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Customers get answers even before they can ask, with ASAP

Chinmayee Mishra — Thu, 06 Dec 2018 06:44:19 +0000

Imagine you get off a flight and your suitcase doesn't come down the luggage carousel. You then have to find the service desk, explain your situation, fill out a pile of forms, and wait for a reply from the authorities to get your suitcase back. You have to deal with all these layers of frustration when you'd really rather get on with your trip....

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Zia for Customer Service, Part 3: Zia for Customers

Chinmayee Mishra — Mon, 03 Dec 2018 03:57:30 +0000

Customer service is changing. The old one-size-fits-all approach is being quickly replaced by a future where customers can expect more personalization. Now, brands cater to their specifics needs. Brands that adapt to customers' needs are more likely to thrive in this changing landscape. AI is a powerhouse of added value when it...

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Announcing AI, Process Management, Marketplace for ��²��վ Desk

Pavithra Krishnaswamy — Thu, 15 Nov 2018 03:36:23 +0000

Service management has become much harder for enterprise companies in the past decade, owing to a rise in the number of touchpoints throughout the customer journey. A few years ago, we saw context awareness as a critical enabler for customer service teams and introduced the industry's first context-aware help desk software in 2016. Since then,...

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unified customer experience platform Archives - ���²�����վ Blog

The pillars of unification that power ���²�����վ's CX platform