live chat for customer support Archives - ��²��վ Blog

11 Live chat etiquette tips—do's and don'ts to follow for exceptional customer service

Divya R — Thu, 23 May 2024 18:27:11 +0000

While live chat is one of the most popular mediums of customer service due to its convenience and availability, ensuring customer satisfaction through live chat involves a delicate balance of professionalism, efficiency, and empathy. In this blog, we'll delve into a detailed list of customer service live chat etiquette tips that can help you...

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16 live chat best practices to improve customer support

Divya R — Thu, 09 May 2024 19:13:40 +0000

Every interaction customers have with your business shapes their perception about you and can either make them more loyal or send them elsewhere looking for alternatives. That's why it's essential to ensure your customers have the best experience with you at every point of contact. Convenience and efficiency are paramount these days, and one of the...

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9 key elements of good customer service in 2025

Divya R — Wed, 20 Mar 2024 17:46:48 +0000

In today's bustling business landscape, where choices are plenty and attention spans are sparse, customer loyalty is imperative for business success and sustainability. When customers are faced with scores of options, there's only one way to ensure loyalty—by providing exceptional customer service. Exceptional customer service makes customers...

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Drop everything, ��²��վ SalesIQ mobile App for iOS and Android is here.

Ambi Moorthy — Thu, 28 Apr 2016 06:44:43 +0000

We’re glad to announce that the much awaited native mobile app for ��²��վ SalesIQ is now available on the App Store and Google Play. The app is free for all SalesIQ users on any plan. ��²��վ SalesIQ is an unique platform which combines live chat, website visitor scoring, and analytics rolled into one package ready for growing businesses....

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2 Ways Live Chat Can Enhance Your Customer Service

Ambi Moorthy — Wed, 16 Apr 2014 07:05:24 +0000

Landing a new customer is 5x more expensive than keeping an existing customer. How do we keep our customers happy? By providing outstanding support. LiveDesk let’s you delivers outstanding customer service and keeps your retention rates high. Let’s look at a scenario below that is all too typical in business. Riley and Karen, both customer...

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