live chat for customer service Archives - ��²��վ Blog

Top live chat metrics and KPIs to improve customer support

Divya R — Thu, 04 Jul 2024 16:32:47 +0000

We all know live chat is an indispensable customer support tool, enabling businesses to provide instant assistance to customers, foster great customer relationships, and drive loyalty. In fact, customers expect every company they're doing business with to have live chat on their website and mobile app, and to even offer chat support on instant...

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11 Live chat etiquette tips—do's and don'ts to follow for exceptional customer service

Divya R — Thu, 23 May 2024 18:27:11 +0000

While live chat is one of the most popular mediums of customer service due to its convenience and availability, ensuring customer satisfaction through live chat involves a delicate balance of professionalism, efficiency, and empathy. In this blog, we'll delve into a detailed list of customer service live chat etiquette tips that can help you...

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16 live chat best practices to improve customer support

Divya R — Thu, 09 May 2024 19:13:40 +0000

Every interaction customers have with your business shapes their perception about you and can either make them more loyal or send them elsewhere looking for alternatives. That's why it's essential to ensure your customers have the best experience with you at every point of contact. Convenience and efficiency are paramount these days, and one of the...

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9 key elements of good customer service in 2025

Divya R — Wed, 20 Mar 2024 17:46:48 +0000

In today's bustling business landscape, where choices are plenty and attention spans are sparse, customer loyalty is imperative for business success and sustainability. When customers are faced with scores of options, there's only one way to ensure loyalty—by providing exceptional customer service. Exceptional customer service makes customers...

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How a live chat software increased the ROI of a racing school's Google Adwords spend

Ambi Moorthy — Tue, 31 Jan 2017 04:46:10 +0000

Since implementing ��²��վ SalesIQ, ‘Allen Berg Racing Schools’ was able to increase the ROI on their Google Adwords spend by 10X. In this testimonial, Allen, shares his experience on how a live chat software helped his company increase their bookings by 5X by identifying who is on their website and engaging with them in real time. ...

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2 Ways Live Chat Can Enhance Your Customer Service

Ambi Moorthy — Wed, 16 Apr 2014 07:05:24 +0000

Landing a new customer is 5x more expensive than keeping an existing customer. How do we keep our customers happy? By providing outstanding support. LiveDesk let’s you delivers outstanding customer service and keeps your retention rates high. Let’s look at a scenario below that is all too typical in business. Riley and Karen, both customer...

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