Customer Experience Platform Archives - ��²��վ Blog

Top 5 Customer Experience Trends for 2022

Venkat Palaniappan — Tue, 08 Feb 2022 05:38:48 +0000

Customer experience is a concept that's always evolving, and in the last two years, it's developed faster than ever before. Everything from how a customer perceives a brand to what they want and expect from their interactions with it has undergone a drastic shift. According to data from Forrester, customers want brands to continue more than half...

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The pillars of unification that power ��²��վ's CX platform

Venkat Palaniappan — Fri, 29 Oct 2021 09:08:57 +0000

Customers' needs are changing every day and it's more important than ever for brands to keep up with these evolving needs and provide users with unified experiences. But only a handful of brands are able to provide a truly unified experience. If you look closely at how they are able to do this, it's always because their customer-centric approach...

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Reimagining Customer Experience in the Age of Remote Work

Thomas Wieberneit — Tue, 26 May 2020 23:31:05 +0000

Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event—an event that according to BIS is “extremely [financially] disruptive and that could be behind a systemic [financial] crisis” (brackets set by Thomas Wieberneit). Supply chains are broken,...

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Continue providing a comprehensive customer experience while going remote

Venkat Palaniappan — Fri, 15 May 2020 04:12:00 +0000

Businesses are always finding different ways to approach the market, reach out to customers, monitor the capacity and function of their teams and, most importantly, adapt to ever-changing conditions. Keeping this in mind, we at ��²��վ are working rigorously to assist you with the right set of tools that can help you cope with this...

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��²��վ CRM Plus turns 5!

Jyothi Suresh — Wed, 09 Oct 2019 08:49:40 +0000

Thank you for believing in us and being part of our journey! We owe it all to you!At ��²��վ, we've always focused on building end-to-end solutions and creating business software that solves real problems. In the year 2014, we took a major step towards enacting this vision with the launch of the first-ever product suite from ��²��վ, CRM...

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Presenting ��²��վ CRM Plus: The new gold standard in frictionless customer experience

Jyothi Suresh — Wed, 14 Nov 2018 23:57:10 +0000

After a lot of diligent work behind the scenes, we're proud to announce the latest version of ��²��վ CRM Plus, the most powerful, unified customer experience platform on the market, built to transform and empower how you cater to your customers at every step of the process.This unified CX platform connects your sales, marketing, and customer support...

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Customer Experience Platform Archives - ���²�����վ Blog