Kiruthika Devi, Author at ��²��վ Blog

Add live chat to your website in 9 steps

Kiruthika Devi — Wed, 26 Feb 2025 15:36:18 +0000

Are you thinking of adding live chat to your website? Great decision! If you’re ready to get started, our blog walks you through the 9 simple steps to set it up.Not sure if live chat is right for you? Maybe the numbers will convince you. Every savvy business is tapping into the real-time conversational power of live chat to drive...

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Top live chat software in 2025

Kiruthika Devi — Thu, 13 Feb 2025 22:59:24 +0000

When it comes to customer communication, every second counts for businesses because it leads to either a treasure trove or an empty cave. To help with this, many businesses leverage live chat tools as a powerful hook to attract top prospects.By now, they've realized they need more than just a chat window—they need a dynamic chat solution that...

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HR chatbots: Benefits, use cases, and top HR chatbot service providers

Kiruthika Devi — Mon, 03 Feb 2025 20:40:14 +0000

The HR landscape has evolved drastically in the past decade, especially in the wake of the COVID-19 pandemic. With the shift to remote and hybrid work models, HR professionals have had to adapt quickly—embracing automation and technology to keep pace with the changing needs of the workforce. This integration has not only streamlined HR processes...

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Generative AI for customer experience: What it is, types, benefits, use cases, and best practices

Kiruthika Devi — Wed, 06 Nov 2024 22:29:57 +0000

Every solution arises from a need to enhance experiences. There was a time when businesses operated on a traditional 9-to-5 schedule. However, to cater to different regions and customer demands, businesses began to provide 24/7 support. A perhaps-inevitable outgrowth of this situation was the invention of bots that can interact with...

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What is customer journey map? Types, examples, templates & best practices

Kiruthika Devi — Thu, 26 Sep 2024 22:14:51 +0000

How many times have you wondered how a lead became a customer for your business? For marketers and sales, it's an everyday question. We constantly wonder about the journey they take to reach us. The lines between B2B and B2C are blurring, but when it comes to the customer’s journey, it remains ever-evolving and increasingly...

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B2B vs B2C customer journey: Differences, importance, mapping, and examples

Kiruthika Devi — Fri, 30 Aug 2024 16:20:20 +0000

Customer journeys have become elusive and dynamic. While we once focused on linear touchpoints, today's customers interact with businesses through a multitude of channels that can be challenging to fully grasp. This is especially true if we're drilling down to B2B and B2C businesses—the customer journey varies significantly, influenced by factors...

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Millennials vs Gen Z: Customer service expectations and differences

Kiruthika Devi — Wed, 07 Aug 2024 16:38:29 +0000

The stakes are bigger than ever in the customer service market for businesses. The days of courteous phone conversations and patient wait periods are long gone. Due to rapid improvements in technology, today's customers have different expectations depending on their generation. This blog will discuss the main distinctions between...

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What are no-code chatbots and how do you create them?

Kiruthika Devi — Fri, 12 Jul 2024 16:04:22 +0000

In recent years, businesses across multiple industries have been leveraging chatbots to step up their customer engagement. If you're a small team or big business that has yet to use this technology and might be intimidated by the idea of wrestling with millions of lines of code, no-code chatbots are your savior. Let's delve into what they are,...

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Customer journey optimization explained simply

Kiruthika Devi — Fri, 07 Jun 2024 16:53:24 +0000

What is customer journey optimization? Customer journey optimization is the process of improving every step a customer takes when interacting with a business, from awareness to purchase to post-purchase support. It involves understanding customer behavior, preferences, and pain points at each stage and then using that information to enhance...

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Chatbots vs. virtual assistants: What are the differences?

Kiruthika Devi — Thu, 16 May 2024 13:14:20 +0000

In today's tech-driven world, don't we all crave a little extra help to manage our busy lives? An honest answer: we do. We all juggle busy lives, and a little extra assistance can go a long way. That's where chatbots and virtual assistants come in – these two forms of AI are transforming the way we interact with technology. But with so...

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Kiruthika Devi, Author at ���²�����վ Blog